Comment "Great customer service from Windsor Airport's Ken Sawchuck" on Windsor Airport, Canada

Letter to the Editor, Windsor Star, April 15th, 2017

Dear Sir / Madam,

In light of the recent United Air fiasco, I would like to share a similar circumstance that happened to me April 3rd at the Windsor Airport. I had purchased a priority assigned seat for the Sunwing flight from Windsor to Cancun scheduled to leave Monday April 3rd. Unfortunately, due to a number of different complications, the flight was overbooked by 1, and I, being the only single traveler was “bumped”. This could have been a disaster however, thanks to Ken Sawchuck at Windsor Airport, who handled the situation honestly and with great consideration for the significant impact it had on my vacation, alternate travel plans were agreed to. Sunwing has also promised to look into the matter and implement actions to correct the problem and prevent the same thing from happening to some-one else. Many thanks to Sunwing, an airline that does care about their customers and understands good customer service, to Ken Sawchuck who sensitively managed a difficult situation, my travel agent Jacqueline Poupard from Valente Travel who was a great resource and to Sunwing’s Yoanky Sosa who managed the details at Cayo Coco airport when I arrived at my alternate destination.

With Regards,

Jayne McMahon,

Windsor, Ontario.

My comment about Windsor Airport

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