Baltimore/Washington International Thurgood Marshall Airport problem reports

If you don't see your problem listed for Baltimore/Washington International Thurgood Marshall Airport, please report it here.

1 open 1 total

Problem type Details Created Status Updated

My husband and I flew out from BWI this morning and my husband has a physical disability- and has a ostomy bag - he was embarrassed by your security team and treated like a thieve. He was harassed by 3 - 4 of your staff while he tried to explain his problem, they were very rude and he was quit embarrassed as other people watched , why he wasn’t taken into a private area ? Is beyond me

This is very unacceptable for such a business that deals with the public that has disabilities.

Very disappointing as we always used BWI - no

More !! Maybe some changes of Empathy from your staff may keep your clients happy.

2021-11-11 14:28:51 open 2021-11-11 14:29:55