Comment "To the Guard on duty dated June 9, 2014 (time 12:30 pm - 2:0" on Bacolod-Silay Airport, Philippines

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To the Guard on duty dated June 9, 2014 (time 12:30 pm - 2:0

I am writing this to the Administrators of Bacolod-Silay International Airport, especially to the guard on duty. Please be considerate & courteous and helpful to others, mostly to the people who don't know what to do in a place like this (Airport).

An incident happened today, June 9, 2014 around 12:30 to 2:00pm. My maid was scheduled for flight going to Manila via Cebu Pacific Airline. She arrived at the Bacolod-Silay Airport at 12:40pm with valid I.D. w/ photo, unfortunately she do not have a print copy of Cebu Pacific Itinerary & Official receipt (since I'm the one who made online booking & payment). She don't know how to use computer neither don't know where is the computer shop. I instructed her to write it in a clean paper the Confirmation no.; Transaction ID, Official Receipt and other details of her flight. When she showed it to the guard on duty at the entrance (airport), the guard told her that he need the computer print-out of the documents, my maid replied that she don't have & don't know how, she ask if she can talk to Cebu Pacific customer service to help her but the guard refused to that. I talked to my maid and ask her to give her phone to the Guard on duty so I can talk to him but he also refused and said "baka naloloko lang daw sya or ako". What is the purpose of this piece of papers when in fact the “Check-in counter” will produce the Original Plane Ticket. What if a Foreigner with the same problem, ano kaya ang gagawin ng Guard on Duty? Please help our kababayan?

Thank you.

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