Comment "poor customer service in chennai airport" on Chennai International Airport, India

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poor customer service in chennai airport

Dear All, i had recently visited India and while i was in the Chennai Airport on 16Aug15 morning, i noticed each and every staff of yours are very rude and unprofessional. I feel that as a paying customer i do not wish to be spending money to get such a bad service. Your security services calls people 'heh hello' instead of 'excuse me Sir, your immigrant officer was scolding some people in the queue because their flight is geting late by telling them to come early in future etc, when its your check-in officers who are so slow. And she was refusing to open the elastic barrier for them to cross to another counter for checking in by telling them its not her job to open the barier (she is an elderly woman wearing saree with a bulging tummy), i do not know her name because you are not practising wearing visible name tags. Then another women officer wearing pants came and talked rudely by telling some guys to queue prperly if not she will send to the start of the queue (she is relatively young and wore glass). Then i think you have their supervisor sitting in the office smiling and joking around with the staffs. I clearly feel that all your staff are not employed through merits and have a poor educational upbringing or either your management is not strict in discipling them. Non of the staff are concerned about making the airport's image admirable but rather its seems they are interested in showing their power without realizing how silly they look eventually in the eyes of the world.

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