Staff are not accommodating, They are also not calibrated on their rules and regulations.I hope they properly train their staff , Train them about good customer service , especially the staff ( the old guy ) who checks luggage xray - Very RUDE!!!!!. Also train them to treat people equally, they treat foreigners better than filipinos, parepareho lahat nagbabayad ng terminal fee niyo . Please be considerate & courteous and helpful to others, lalo na sa mga kapwa nila Pilipino na di alam ang gagawin sa airport or mga 1st timers . Ive been to other airports and customer service is good.
Sana may suggestion box or feedback box - or customer service survey sa airport na ito..
CUSTOMER Service is Very bad at this airport.
🔗 Tue, 04 Aug 2015
— @secret_ly at Bacolod-Silay Airport, Philippines
Staff are not accommodating, They are also not calibrated on their rules and regulations.I hope they properly train their staff , Train them about good customer service , especially the staff ( the old guy ) who checks luggage xray - Very RUDE!!!!!. Also train them to treat people equally, they treat foreigners better than filipinos, parepareho lahat nagbabayad ng terminal fee niyo . Please be considerate & courteous and helpful to others, lalo na sa mga kapwa nila Pilipino na di alam ang gagawin sa airport or mga 1st timers . Ive been to other airports and customer service is good.
Sana may suggestion box or feedback box - or customer service survey sa airport na ito..