Tue, 10 Oct 2017
at OR Tambo International Airport,
I would like to bring to your attention the pathetic, devastating experience I had last night whilst being at the OR Tambo Airport.
I brought my mum in who was flying to kzn on a Mango flight. she had just come out of hospital and had to be on a wheel chair. My mum was taken to the ASSISTED PASSENGER DEPARTMENT at the Airport. the staff members on duty at that time are extremely unfriendly and rude. The Manager that was there (Thoko) has no customer service at all. she was screaming and shouting at us. my mom was waiting for an hour no one had assisted us or asked if any help was needed. the flight was at 8:50 pm at 8:40 we had to ask if someone is going to take her to the plane as she was in a wheel chair. The Wheel Chair assistant was also very rude she just left my mom unattended he name is Kelegibole her attitude stinks she should be fired you don't treat people that way. We are paying for the services and expect to be treated well.
I trust that action be taken against that department. they were all eating and playing with cell phones and screaming and laughing instead of being professional that place was a fish market.... this incident is being reported to the consumer board as well and to the newspapers. OR Tambo will get a bad name due to staff members you have employed above............
I demand that serious action be taken. If needed I will personally come to the Airport and identify all those staff members.....
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