Fri, 03 Aug 2007
at Los Angeles International Airport,
Not my favorite place...
Must have been due to rush hour with all the transpacific flights landing pretty much at the same time, after a very long flight from Sydney, took over an hour to go thru immigration, almost missed connecting flight to ATL... how stressful and frustrating.
Another time on the way back to Sydney from Atlanta, flying with UA via O'Hare, the connection was missed due to weather delays. Stuck there for 24 hours, UA wouldn't give me my luggage back (so I had to wear the same stinky clothes for 48hrs), only got a lousy hotel room, no compensation or apology. Compare that to SQ when in a similar ordeal I was given a pack with some clothes and toiletry, plus about US$100 cash equivalent.... Shall I also mention that I was flying business on UA and economy on SQ when this occured. I understand the operational constraints, no worries there, but when it comes to customer service UA, DL and AA have a lot to learn from asian carriers like SQ, CX or TG.
Oh well other than that I never been to LA before so I went to see the Getty museum, quite interesting really.
Log in to leave a comment