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| Problem type | Details | Created | Status | Updated |
|---|---|---|---|---|
| Other | My husband and I flew out from BWI this morning and my husband has a physical disability- and has a ostomy bag - he was embarrassed by your security team and treated like a thieve. He was harassed by 3 - 4 of your staff while he tried to explain his problem, they were very rude and he was quit embarrassed as other people watched , why he wasn’t taken into a private area ? Is beyond me This is very unacceptable for such a business that deals with the public that has disabilities. Very disappointing as we always used BWI - no More !! Maybe some changes of Empathy from your staff may keep your clients happy. |
2021-11-11 14:28:51 | open | 2021-11-11 14:29:55 |