Maryland airport problem reports

My husband and I flew out from BWI this morning and my husband has a physical disability- and has a ostomy bag - he was embarrassed by your security team and treated like a thieve. He was harassed by 3 - 4 of your staff while he tried to explain his problem, they were very rude and he was quit embarrassed as other people watched , why he wasn’t taken into a private area ? Is beyond me

This is very unacceptable for such a business that deals with the public that has disabilities.

Very disappointing as we always used BWI - no

More !! Maybe some changes of Empathy from your staff may keep your clients happy.

Not a data issue

Corrected runway info (as I see it on Windy.com): Runway 5/23 was recently extended 600’ to 5820’. Runway 12/30 is correctly labeled. In addition, on 12/13 the Ground frequency was changed to 127.425 (this hasn’t even appeared in NOTAMs but it’s in use).